Customer Care
Return Policy
Thank you for shopping with Shoreline Shoes! We want you to be completely satisfied with your purchase. If you're not happy with your item for any reason, we offer a hassle-free return process within 30 days of receiving your order.
Last updated October 8, 2026
- 30 days from delivery to start a return
- 5–10 days for an approved refund to post
- 7 days to report a damaged or wrong item
Return shipping
Free returns with Returns+
Add Returns+ at checkout and your return label is on us. Skipped it? You can still return — here's how shipping works either way.
With Returns+
Free
prepaid return label, nothing taken out of your refund
Without Returns+
Label cost
deducted from your refund, or ship it back with any carrier you choose
What is Returns+? An optional add-on offered at checkout. The small fee varies with the weight and number of items in your order, and is normally about 25% of what a return label would cost.
Return guidelines
- TimeframeYou have up to 30 days from the date of delivery to initiate a return.
- ConditionItems must be returned in their original, unworn, unwashed, and undamaged condition, with all tags and packaging intact. If it's a pre-owned item, it must be returned in the original shipped condition.
How to start a return
- Go to our return portal at returns.shorelineshoes.com.
- Enter your 4 or 5-digit order number and email address.
- Follow the steps. You can choose a refund or an exchange.
Return shipping
How you pay for return shipping depends on whether you added Returns+ when you placed your order.
- With Returns+Your return label is free. Start your return in the portal and use the prepaid label we provide — nothing is deducted from your refund.
- Without Returns+The return portal will offer you a discounted prepaid label. The cost of that label is deducted from your refund. You can also decline the label and send your item back with any carrier you choose, at your own expense.
About Returns+
Returns+ is an optional add-on offered at checkout. Its small fee is based on the weight and number of items in your order, and is normally about 25% of what a return label would cost.
If you ship it back yourself
We recommend using a trackable shipping method and retaining the shipping receipt for your records.
Exchanges
Need a different size, color, or style? When you start a return in the portal, you can choose an exchange or select another item, and we'll ship the replacement right away instead of waiting for your original to arrive.
- Choose an exchange or select another item in the return portal.
- We place a temporary hold on your payment method and ship your replacement immediately.
- Ship your original item back within 7 days of starting your exchange.
- If the new item costs lessOnce your original item is returned, we refund the difference to your original payment method.
- If the new item costs moreYou'll be charged the difference. No refund is issued when your original item is returned.
Return your original within 7 days
If your original item isn't shipped back within 7 days of starting your exchange, your payment method will be charged the full price of the replacement item.
Inspection and processing
Once we receive your return, our team will inspect the item to ensure it meets our return criteria. Upon approval, we will process your refund or exchange.
Refunds
- TimingIf your return is approved, we will process a refund to your original payment method. Please allow 5–10 business days for the refund to reflect in your account.
- Label deductionsIf you used our prepaid label without Returns+, the cost of that label is deducted from your refund.
Non-returnable items
Certain items are not eligible for return, including:
- Items specifically marked “Non-Returnable.”
- Undergarments, swimwear, and intimate apparel, for hygiene reasons.
- Items that show signs of wear, washing, or damage.
Damaged or incorrect items
Tell us within 7 days
If you receive a damaged or incorrect item, please contact our Customer Support team within 7 days of receiving your order. We will provide assistance to resolve the issue promptly.
Please note that this return policy is subject to change. The return policy in effect at the time of your purchase will apply. This policy was last updated on 10/08/2026.
Thank you for choosing Shoreline Shoes. We appreciate your business!
