Return Policy

Thank you for shopping at Shoreline Shoes . We want to ensure that you have a hassle-free and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a flexible return policy. Please read the following information carefully to understand our return process.

Return Eligibility

1.1 Products:

To be eligible for a return, the items must be unused, unworn, and in the same condition as when you received them. It should be in its original packaging, including all tags and accessories.

1.2 Timeframe:

You have 30 days from the date of delivery to initiate a return. After this period, unfortunately, we cannot accept returns.

Return Process

2.1 Initiate a Return:

Return authorization is not required, however you must comply with our return rules stated in the section above. If you have any questions please email info@shorelineshoes.com.

2.2 Return Address:

Please ship the items to the following address:

7772 SW Ellipse Way Stuart, FL 34997, USA

Please note that it is recommended to use a trackable shipping method and retain the shipping receipt for your records.

Refund Process

3.1 Inspection and Processing:

Upon receiving your returned items, our team will inspect the merchandise to ensure it meets the eligibility criteria mentioned in Section 1. If the return is approved, we will process your refund.

3.2 Refund Options:

Depending on your preference and the original payment method, refunds may be issued in the following forms:
Original Payment Method: If you made the purchase using a credit card, debit card, or other electronic payment methods, the refund will be credited back to the same payment account. Most refunds will be processed within 1-2 business days, however we may take up to 7 days to process the refund.
Store Credit: Alternatively, you may choose to receive a store credit that can be used for future purchases on our Website. The store credit will be issued in the form of a unique code or voucher.

Non-Refundable Items

The following items are not eligible for return or refund:

Final Sale Items: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase cannot be returned or refunded.

Personalized Items: Products that have been customized or personalized according to your specifications are not eligible for return unless they arrive damaged or defective.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return as per the instructions in Section 2 and placing a new order for the desired items on our Website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. Provide them with the necessary details and supporting evidence, such as photographs, to expedite the resolution process. We will work with you to provide a replacement, repair, or refund based on the specific circumstances.

Contact Us

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at info@shorelineshoes.com . We are here to assist you and ensure your satisfaction.

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return Policy.