Return Policy

Thank you for shopping with Shoreline Shoes! We want you to be completely satisfied with your purchase. If you're not happy with your item for any reason, we offer a hassle-free return process within 30 days of receiving your order.

Return Guidelines:

  1. Timeframe: You have up to 30 days from the date of delivery to initiate a return.

  2. Condition: Items must be returned in their original, unworn, unwashed, and undamaged condition, with all tags and packaging intact. If it's a pre-owned item, it must be returned in the original shipped condition. 

  3. Initiating a Return: To initiate a return, please follow these steps:

  1. Return Shipping: During the return process, you will be prompted to purchase a return label from us at a flat rate of $8 or send it back with a method you choose. We recommend using a trackable shipping method and retaining the shipping receipt for your records.

  2. Inspection and Processing: Once we receive your return, our team will inspect the item to ensure it meets our return criteria. Upon approval, we will process your refund or exchange.

Refunds and Exchanges:

  1. Refunds: If your return is approved, we will process a refund to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

  2. Exchanges: If you wish to exchange an item for a different size, color, or style, please return your item for a full refund and then re-order the correct size on a new transaction. 

Non-Returnable Items:

Certain items are not eligible for return, including:

  • Items specifically marked "Non-Returnable."
  • Undergarments, swimwear, and intimate apparel for hygiene reasons.
  • Items that show signs of wear, washing, or damage.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our Customer Support team within 7 days of receiving your order. We will provide assistance to resolve the issue promptly.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our Customer Support team at info@shorelineshoes.com. We're here to help!

Please note that this return policy is subject to change. The return policy in effect at the time of your purchase will apply. This policy was last updated on 09/04/2024.

Thank you for choosing Shoreline Shoes. We appreciate your business!